Refund policy
Refund & Return Policy
Last updated: October 27, 2026
This policy applies to purchases from Dumpluff Squishies delivered within the United States, including individual squishies, multipacks, mystery boxes, and advent calendars.
No Change-of-Mind Returns
We do not offer voluntary returns, refunds, or exchanges for a change of mind or personal preference. This includes deciding that you no longer want an item, choosing a different color or design after purchase, or being disappointed with a correctly supplied random assortment.
Refunds are available for confirmed damaged or defective products as described below. This policy also preserves remedies for incorrect, incomplete, undelivered, or materially misdescribed orders and any other rights that cannot be excluded under applicable law.
Random Items, Mystery Boxes, and Surprise Assortments
When a product is clearly described as random, assorted, a mystery box, or a surprise assortment, the colors and/or designs are selected according to that product listing. Unless the listing expressly guarantees otherwise, a particular color, character, design, collector grade, or seasonal style is not guaranteed, and duplicates may occur.
We do not accept returns, exchanges, or refund requests solely because a random item or mystery box contains colors or designs you do not like, items you already own, duplicates, or none of the specific items you hoped to receive. This applies only where the contents match the assortment, quantity, product type, and any guarantees stated in the listing when you ordered.
Assortment photos show possible examples unless the product listing states that specific contents are included. A missing promised item, an incorrect quantity, the wrong product type, a damaged or defective item, or failure to supply an expressly guaranteed feature is an order issue, not simply a matter of preference.
For an individual product sold with a specific color or design selection, we must supply the selected item. The random-assortment conditions do not allow us to substitute a different selected color or design without your agreement.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order after delivery and contact us as soon as you discover an issue. We ask that you report visible damage, defects, missing items, or incorrect items within 30 calendar days after delivery. This reporting request does not limit rights or claim periods provided by applicable law, including rights concerning defects discovered later.
Email info@dumpluffsquishies.com and include:
- Your name and order number or other proof of purchase.
- The affected product and a description of the issue.
- Clear photographs of the item and affected area, where reasonably possible.
- Photographs of the packaging and shipping label, if relevant.
- Details of any missing items or components.
Please keep the affected item, included components, and packaging where possible until we provide instructions. An unboxing video is not required. Do not continue using an item that appears damaged or unsafe.
If a product is confirmed to have arrived damaged or defective, we will provide a refund for the affected product or, if you agree, a replacement. For incomplete, incorrect, or materially misdescribed orders, we will provide an appropriate resolution consistent with your applicable rights. This may include sending the missing or correct item or providing a refund. We will not require you to accept store credit instead of a refund to which you are entitled.
For a box or multipack with an isolated issue affecting only part of its contents, we may agree with you on a replacement or a proportionate refund for the affected part, based on the amount paid after discounts. This does not limit any right to a refund for the whole product or order under applicable law.
Return Instructions and Costs
Contact us before sending anything back. We will confirm whether a return is needed and provide the correct instructions and return address. Do not send returns to our registered business address or the address on the shipping label unless we specifically confirm it.
If we require the return of an item that arrived damaged, defective, incorrect, or otherwise not as described, we will provide a prepaid return label or cover reasonable return shipping costs agreed with you in advance. No restocking fee applies to these returns.
Please package an authorized return securely and retain proof of shipment. Original packaging is helpful but is not a condition that overrides your applicable rights.
Issues Not Covered
Our defect resolution does not cover normal wear and tear or damage caused after delivery by misuse, punctures, excessive pulling, unauthorized modifications, unsuitable storage, or failure to follow the supplied care instructions, unless applicable law requires otherwise. Damage or defects present when the item arrived will not be treated as damage caused by you.
Delayed, Missing, or Undelivered Orders
If an order has not arrived within the estimated delivery window or tracking appears incorrect, contact info@dumpluffsquishies.com with your order number. We will investigate and provide an appropriate resolution. Refund rights arising from failure to ship, qualifying shipment delays, or non-delivery are not excluded by the no-change-of-mind policy.
If we cannot ship within the stated processing period, we will notify you of the delay and provide the cancellation and refund options required by applicable law. See our Shipping Policy for delivery information.
Refund Processing
Approved refunds are issued to the original payment method within 10 business days after approval, or sooner where applicable law requires. Legally required refunds for unshipped or canceled orders are processed within the applicable legal deadline and are not delayed by an additional approval period.
The refund reflects the amount paid for the affected item after discounts, together with applicable refundable taxes and shipping charges. A replacement or store credit will be provided instead only if you agree or applicable law permits it.
Your bank or payment provider may need additional time to display the refund. If more than 15 business days have passed since refund confirmation and you have not received it, contact info@dumpluffsquishies.com.
Cancellations and Exchanges
To request an order cancellation or change, contact us as soon as possible with your order number. We will try to help, but voluntary changes or cancellations may not be possible once processing or shipment has begun. If we accept a cancellation, we will refund the canceled items.
We do not offer exchanges solely to obtain a preferred random color, design, or assortment. These conditions do not limit cancellation, refund, or other rights required by applicable law.
Contact Information
Store name: Dumpluff Squishies
Company name: David Brown Limited
Company address: Flat B01, 2/F, Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Company registration number: 78131360
Phone: +1 815-865-0948
Email: info@dumpluffsquishies.com
Customer service: Monday–Friday | 09:00–17:00 CST, excluding public holidays.
We aim to respond to email inquiries within 1–2 business days.
The registered business address is not a return address. Please contact us for return instructions.
Policy Changes and Your Rights
This policy applies to orders placed on or after its publication. Changes will not reduce rights or return commitments that applied to earlier purchases. Nothing in this policy excludes consumer rights, warranties, remedies, or refund rights that cannot lawfully be excluded.